Privacy Policy

Your data protection and privacy rights matter to us. Here's exactly how we handle your information at ChargeVoltZone.

Last Updated: February 15, 2025
Effective Date: February 15, 2025

Who We Are

ChargeVoltZone operates as an educational platform focusing on cryptography in blockchain technology. We're based in Taiwan and provide online learning resources to students worldwide who want to understand the technical foundations of blockchain security.

This privacy policy applies to all interactions with our website at chargevoltzone.com, our educational materials, and any communications you have with our team. We believe transparency about data handling builds the trust necessary for effective learning relationships.

As an educational institution operating in Taiwan, we comply with local data protection regulations while also following international best practices to protect students regardless of their location.

Information We Collect

We collect several types of information to provide effective cryptography education and maintain our learning platform. Understanding what we collect helps you make informed decisions about sharing information with us.

Personal Information You Provide

When you interact with our educational platform, you might share:

  • Contact details (name, email, phone number) when inquiring about courses
  • Educational background and career goals during enrollment consultations
  • Technical skill assessments to customize learning paths
  • Payment information for course enrollment (processed by secure third-party providers)
  • Learning preferences and accessibility needs
Contact Information Educational Background Technical Assessments Learning Preferences Communication Records

Automatically Collected Information

Our website collects standard technical information to improve your learning experience:

  • IP addresses and general location data for security monitoring
  • Browser type and device information for compatibility optimization
  • Pages visited and time spent on educational content
  • Learning progress and engagement with cryptography materials
  • Technical errors or issues you encounter while studying

How We Use Your Information

Every piece of information we collect serves specific educational purposes. We don't use student data for marketing unrelated services or share it with companies outside the blockchain education field.

Primary Educational Uses

We use your information to create personalized learning experiences in cryptography and blockchain technology. This includes customizing course recommendations, tracking your progress through complex technical concepts, and providing targeted support when you're struggling with difficult material.

Communication purposes include sending course updates, sharing new blockchain developments relevant to your studies, and providing technical support. We also use contact information to notify you about important changes to our educational programs or policies.

For platform improvement, we analyze how students interact with cryptography lessons to identify which teaching methods work best. This helps us refine our curriculum and identify areas where students commonly need additional support.

We maintain academic records to track your progress toward certification goals and ensure you receive credit for completed coursework. This information stays with us as part of your educational transcript.

Information Sharing and Disclosure

We're selective about sharing student information. Your educational progress and personal details stay confidential unless you specifically request otherwise or legal requirements mandate disclosure.

Educational Partners

Sometimes we work with blockchain industry professionals who guest lecture or provide specialized cryptography training. These partners may access general class information but never personal student details without explicit consent.

Service Providers

We work with carefully selected technology providers who help operate our learning platform:

  • Cloud hosting services that store educational materials securely
  • Payment processors for handling course enrollment fees
  • Email services for sending course communications
  • Video platforms for delivering cryptography lectures
  • Analytics tools that help us understand learning patterns (with anonymized data)

All service providers sign agreements requiring them to protect student information and use it only for specified educational purposes.

Legal Requirements

We may disclose information when required by Taiwan law enforcement or educational authorities. This typically involves formal legal processes and we notify affected students when legally permitted.

Your Privacy Rights

You have significant control over your educational information. These rights exist regardless of where you're located, though specific procedures may vary based on local privacy laws.

Access Your Information

Request copies of all personal information we have about you, including learning progress, assessment results, and communication records. We provide this within 30 days of verified requests.

Correct Inaccurate Information

Update your contact details, educational background, or learning preferences at any time. For technical assessments or grades, we may need to verify changes through our standard academic processes.

Delete Your Information

Request removal of your personal information, though we may retain academic records as required by educational regulations. Active students can pause enrollment rather than deleting all records.

Limit Information Use

Opt out of non-essential communications or restrict how we use your information for platform improvements while maintaining your access to core educational services.

Data Portability

Receive your educational progress and personal information in a standard format that you can transfer to other educational institutions or platforms.

Object to Processing

Challenge how we use your information for purposes beyond core educational delivery, such as platform analytics or research into cryptography learning methods.

To exercise these rights, contact our privacy team with specific details about your request. We verify identity before making changes to protect against unauthorized access to student records.

Data Security and Protection

Protecting student information requires multiple layers of security. We've implemented comprehensive measures based on both Taiwan data protection standards and international educational privacy best practices.

Technical Safeguards

Our systems use encryption for data transmission and storage, secure access controls that limit staff access to necessary information only, regular security monitoring and threat detection, automated backup systems with encrypted storage, and secure development practices for all educational platform updates.

Administrative Protections

Staff receive regular privacy training focused on educational data handling. We maintain strict access policies - instructors see only information relevant to their courses, while administrative staff access different data subsets based on their roles.

We conduct regular security audits and have incident response procedures specifically designed for educational environments. If a security issue affects student data, we notify affected individuals promptly and work with relevant authorities as required.

Physical Security

Our Taiwan offices maintain secure access controls, surveillance systems, and locked storage for any physical educational records. Staff computers use encryption and automatic locking when unattended.

International Data Transfers

As an online education provider, we sometimes transfer student information internationally to deliver effective cryptography training. This happens when we use cloud services or work with international blockchain industry experts.

When transferring data outside Taiwan, we ensure adequate protection through contractual safeguards, verification that destination countries have acceptable privacy laws, or specific consent for transfers that benefit your education.

Students studying from other countries should understand that their information may be processed in Taiwan under local privacy regulations, which we believe provide strong protections for educational data.

We never transfer student information to countries with inadequate privacy protections, and we maintain the ability to retrieve or delete transferred data when students exercise their privacy rights.

Data Retention

We keep student information for different periods depending on its purpose and legal requirements for educational institutions.

Active Student Records

While you're enrolled, we maintain complete educational records including progress tracking, assessment results, and communication history. This supports continuous learning and ensures we can provide transcripts or certificates as needed.

Completed Student Records

After course completion, we retain academic records for seven years to provide future transcript requests and verify certifications. Personal contact information and detailed learning analytics are typically deleted after two years unless you specifically request longer retention.

Inactive Inquiries

If you inquire about courses but don't enroll, we keep basic contact information for one year in case you decide to join later. Technical information like website visits is anonymized after six months.

Former students can request early deletion of non-academic information, though we recommend keeping educational records available for career purposes. We send reminders before deleting information that might be valuable for your professional development.

Cookies and Tracking Technologies

Our educational platform uses various technologies to enhance your learning experience and understand how students engage with cryptography content.

Essential Cookies

These enable basic platform functionality like maintaining your login session, remembering your progress through courses, and storing accessibility preferences. You can't disable these while using our educational services.

Learning Analytics

We track how you interact with different types of cryptography lessons to improve our teaching methods. This includes time spent on concepts, common areas where students need additional help, and which learning formats work best for different topics.

Performance Monitoring

Technical monitoring helps us ensure our platform loads quickly and works reliably across different devices and internet connections. This is particularly important for complex blockchain simulations and cryptography visualizations.

You can adjust cookie preferences through your browser settings, though this may limit some platform features. We provide clear information about which features require specific technologies to function properly.

Children's Privacy

Our cryptography and blockchain courses target adult learners and working professionals. We don't knowingly collect information from children under 16 without parental consent.

If younger students want to access our educational materials, we require parental involvement in the enrollment process and ongoing communication about educational progress.

Parents can review their child's educational records, request changes to personal information, and withdraw consent for continued data processing. We provide special protections for information about minor students, including restricted access and enhanced security measures.

Any parent who believes we've collected their child's information inappropriately should contact us immediately for investigation and remediation.

Policy Changes

Privacy practices in online education continue evolving with new technologies and regulations. We update this policy periodically to reflect changes in our educational services or legal requirements.

Significant changes affecting how we handle student information will be communicated directly via email with at least 30 days notice before implementation. Minor clarifications or additions may be posted with updated effective dates.

We maintain historical versions of our privacy policies so you can review what terms applied when you first enrolled or provided information to us.

Students who disagree with policy changes can exercise their rights to limit data use or request information deletion, though this may affect access to ongoing educational services.

Privacy Questions?

Our privacy team understands the importance of protecting student information in educational technology. Contact us anytime about your privacy rights or how we handle your data.

Email:
contact@chargevoltzone.com
Phone:
+886-5-533-6475
Address:
333, Taiwan, Taoyuan City
Guishan District, Leshan 1st Rd
九號2樓